342 Applicants, Multiple Hires and a Stronger Front Desk Hiring Process
Still Waters is a growing healthcare and wellness organisation operating across multiple locations. The business needed to recruit front desk team members while maintaining high service standards and avoiding the administrative burden that comes with large-scale hiring campaigns.
The challenge
- High-volume front desk recruitment with significant candidate drop-off.
- Large numbers of applicants required extensive screening and interview coordination.
- Internal management team had limited time to conduct first-stage interviews.
- Needed candidates with strong customer service skills, professionalism and long-term fit.
Our Solution
- Managed candidate attraction and application screening.
- Conducted first-stage interviews on behalf of the client.
- Shared interview recordings and candidate feedback for review.
- Maintained an active candidate pipeline and coordinated candidate progression.
- Continuously refined the process to improve candidate attendance and engagement.
RESULTS
- 342 applications generated during the campaign.
- Multiple candidates progressed into second-stage interviews.
- One candidate identified for immediate offer, with references underway.
- Additional hire sourced directly by the client and integrated into the recruitment process.
- Created an ongoing pipeline of qualified candidates for future hiring needs.
“Your whole team is amazing. You guys rock it. I really appreciate it. It’s so cool watching those interviews. Everybody on your team that’s interviewing does a great job. It has helped me so much with my time.”
Still Waters